Refund Policy
Refund Policy for HappyXDoll.com
Effective Date: Jan 01, 2025
At HappyXDoll.com, we take pride in delivering high-quality, life-like silicone dolls. Your satisfaction is our priority, and we strive to ensure a smooth shopping experience. If you are not completely satisfied with your purchase, please review our refund policy below.
Returns
- Eligibility: To be eligible for a refund, the item must be unused, in its original condition, and in its original packaging.
- Time Frame: You have [30 days] from the date of delivery to request a return and refund.
- Non-Returnable Items: Due to the nature of our products, any items that have been used, customized, or damaged by the customer are not eligible for return or refund.
Refund Process
- Contact us at [email protected] to initiate a return request.
- Ship the item back to us in its original condition and packaging.
- Once we receive and inspect the item, we will notify you via email regarding the approval or rejection of your refund.
- Approved Refunds: If your refund is approved, it will be processed, and a credit will be applied to your original payment method within [07 Days].
- Rejected Refunds: If your return does not meet our eligibility criteria, we will notify you via email with an explanation.
Shipping Costs
- The customer is responsible for all return shipping costs.
- Shipping costs are non-refundable.
Exchanges
- If you wish to exchange your item for another, please contact us at [email protected]. Additional shipping costs may apply.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at [email protected] with photos and details of the issue.
- We will work with you to provide a replacement or refund as appropriate.
Contact Us
If you have any questions or need assistance with your return or refund, please contact us at:
HappyXDoll.com
Email: [email protected]
Phone: +1 (810) 243-4504
We appreciate your business and thank you for shopping with HappyXDoll.com!