Frequently Asked Questions

FAQ – HappyXDoll

Ordering

  1. How do I place an order on HappyXDoll?
    Placing an order is simple. Browse our selection, choose your desired doll, customize features if applicable, and add it to your cart. Proceed to checkout and follow the steps to complete your purchase.

  2. Do I need to create an account to place an order?
    No, creating an account is not required. However, having an account allows you to save your shipping and billing information, track orders, and receive updates on new products and promotions.

  3. Can I change or cancel my order after it has been placed?
    If you need to modify or cancel your order, please contact us as soon as possible at [email protected]. We will do our best to accommodate your request, but changes may not be possible if the order has already been processed.

  4. Is my personal and payment information secure on HappyXDoll?
    Yes, we prioritize your security. We use SSL encryption technology to protect your information and comply with PCI DSS standards to safeguard your payment details.

Shipping

  1. How much does shipping cost?

    • Orders under $100: $4.95 flat rate shipping.
    • Orders $100 and above: Free shipping 

  2. How long does shipping take?

    Standard shipping times apply:

    • Domestic orders (VietNam): 5-10 business days.
    • International orders: 7-15 business days.

Please note that during holidays or peak periods, shipping may take longer.

  1. Can I track my order?
    Yes, once your order is shipped, you will receive an email with a tracking number to monitor the delivery progress.

  2. Do you ship internationally?

    Yes, we ship worldwide.

Return & Refund

  1. What is your return policy?
    We want you to be completely satisfied with your purchase. If you’re not, you may return the item within 30 days of delivery for a full refund. Items must be in original condition, with all tags attached and in the original packaging.

  2. How do I initiate a return?
    Contact us at contact@happyxdoll.com to request a return authorization. We will provide you with return instructions.

  3. How long does it take to process a return?
    Returns are typically processed within 30 business days upon receipt. Once approved, a refund will be issued for the full purchase price of the item.

  4. Can I exchange an item?
    Yes, if you would like to exchange an item for a different model or customization, please contact contact@happyxdoll.com for assistance.

Cancellation

  1. How do I cancel my order?
    If you wish to cancel your order, please email us at contact@happyxdoll.com as soon as possible. While we will make every effort to accommodate your request, cancellations may not be possible if the order has already been processed.

Contact Information

If you have any further questions or need assistance, feel free to reach out to our customer service team at contact@happyxdoll.com. We are here to help and will respond as soon as possible.