Return Policy
Return Policy for HappyXDoll.com
Effective Date: Jan 01, 2025
Thank you for shopping at www.HappyXDoll.com (“Website”), operated by HappyXDoll. We want to ensure your satisfaction with our products. This Return Policy outlines the procedures for returning items purchased from our Website.
Returns
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Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
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Time Frame: You have [30 days] from the date of delivery to request a return.
Initiating a Return
To initiate a return, please follow these steps:
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Contact Us: Send an email to [email protected] with your order number and details of the item you wish to return. We will provide you with further instructions on how to complete the return.
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Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number. Please include this RA number with your returned item.
Refunds
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Approval Process: Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
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Approved Refunds: If your refund is approved, it will be processed, and a credit will be automatically applied to your original method of payment within [7 days].
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Rejected Refunds: If your refund is rejected for any reason, we will provide you with an explanation via email.
Shipping Costs
Shipping costs associated with returning an item for a refund are the responsibility of the customer. Shipping costs are non-refundable.
Exchanges
If you would like to exchange your purchase for another item, please contact us at [email protected] to initiate the exchange process. Additional shipping costs may apply for exchanges.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
Contact Us
If you have any questions or need assistance with your return, please contact us at:
HappyXDoll.com
Address: 464D Cach Mang Thang Tam St, Ward 11, District 3, Ho Chi Minh City, Vietnam
Email: [email protected]
Phone: +1 (810) 243-4504