Shipping Policy

Shipping Policy for HappyXDoll.com

Effective Date: Jan 01, 2025

Thank you for shopping at www.HappyXDoll.com (“Website”), operated by HappyXDoll. This Shipping Policy outlines our shipping and delivery procedures to provide you with a clear understanding of how your orders will be processed and delivered.

Order Processing

  • Order Confirmation: After placing an order on our Website, you will receive an email confirmation with the details of your order. Please review this confirmation to ensure all information is correct.

  • Processing Time: Our products are carefully crafted. The estimated processing time for your order is between [7 to 14 days] from the date of purchase.

  • Custom Orders: For custom or made-to-order items, the processing time may vary and will be communicated to you during the ordering process.

Shipping Options

Standard shipping times apply:

    • Domestic orders (VietNam): 5-10 business days.
    • International orders: 7-15 business days.

Shipping Costs

Shipping costs are calculated based on the weight of your order, your location, and the selected shipping method. You can view the shipping costs during the checkout process before finalizing your order.

International Shipping

We are proud to offer international shipping to customers worldwide. Please note that the delivery times for international orders may vary depending on your country’s customs processes and regulations.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package.

Shipping Delays

While we make every effort to ensure timely delivery, please be aware that shipping delays may occur due to factors beyond our control, such as customs processing, weather conditions, or other unforeseen circumstances. We appreciate your understanding in such situations.

Lost or Damaged Items

If your order is lost or arrives damaged, please contact us at [email protected] as soon as possible, and we will assist you in resolving the issue.

Contact Us

If you have any questions or concerns about our Shipping Policy or the shipping process, please contact us at:

HappyXDoll.com
Address: 464D Cach Mang Thang Tam St, Ward 11, District 3, Ho Chi Minh City, Vietnam
Email: [email protected]
Phone: +1 (810) 243-4504